{"id":8625,"date":"2025-08-29T13:05:43","date_gmt":"2025-08-29T13:05:43","guid":{"rendered":"https:\/\/aeaprintup.pt\/?page_id=8625"},"modified":"2026-03-17T19:32:31","modified_gmt":"2026-03-17T19:32:31","slug":"faq-perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/aeaprintup.pt\/en\/faq-perguntas-frequentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFazem design personalizado se eu n\u00e3o tiver um modelo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim, podemos criar o modelo 3D a partir da sua ideia ou esbo\u00e7o. Basta enviar-nos a descri\u00e7\u00e3o e discutimos a melhor forma de transformar a ideia em realidade.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso enviar o meu pr\u00f3prio modelo 3D ou ficheiro?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim! Aceitamos ficheiros em formatos comuns como STL, OBJ ou 3MF<\/strong>. Se precisar de ajuda para preparar o ficheiro, a nossa equipa pode dar suporte e ajustar para impress\u00e3o. Evite formatos como PDF, JPG ou PNG para impress\u00e3o 3D, pois s\u00e3o apenas refer\u00eancias.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso encomendar pe\u00e7as personalizadas em pequena quantidade?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Claro! Produzimos tanto encomendas \u00fanicas como s\u00e9ries pequenas, sempre mantendo a mesma aten\u00e7\u00e3o ao detalhe e qualidade.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPreciso de algum requisito para encomendas corporativas?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim. Para empresas, \u00e9 necess\u00e1rio fornecer um VAT v\u00e1lido registado na UE. Encomendas maiores podem beneficiar de descontos e condi\u00e7\u00f5es especiais. Contacte-nos para saber mais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue tipos de materiais usam na impress\u00e3o 3D?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Neste momento utilizamos exclusivamente PLA de alta qualidade, escolhido para garantir durabilidade e um acabamento impec\u00e1vel em cada pe\u00e7a. Est\u00e1 dispon\u00edvel em v\u00e1rias cores.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo fa\u00e7o o pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Aceitamos pagamentos por MB Way,\u00a0 cart\u00f5es de cr\u00e9dito\/d\u00e9bito, Google Pay, Apple Pay e transfer\u00eancia banc\u00e1ria (para pedidos complexos)<\/span>. O pagamento \u00e9 seguro e confirmado antes do envio do produto.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuanto tempo demora a entrega?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

O tempo de entrega depende do tipo de envio escolhido no momento da compra e do destino. O tempo de envio \u00e9 normalmente entre 24hr a 2 semanas, dependendo do stock existente e tipo de produto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFazem envios internacionais?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim, enviamos para toda a Uni\u00e3o Europeia. Os prazos variam conforme o destino (em m\u00e9dia 7 a 15 dias \u00fateis) e os custos de envio s\u00e3o calculados automaticamente no checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuais s\u00e3o os custos de envio?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Os portes variam conforme o peso, volume e destino. S\u00e3o calculados automaticamente no checkout antes de finalizares a encomenda.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo acompanho a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ap\u00f3s o envio, receber\u00e1 um email com o n\u00famero de rastreio da transportadora. Pode acompanhar a encomenda diretamente no site da transportadora.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tH\u00e1 suporte ap\u00f3s a entrega da pe\u00e7a?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim! Se houver algum problema com a pe\u00e7a, a nossa equipa est\u00e1 dispon\u00edvel para suporte e orienta\u00e7\u00f5es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso devolver um produto?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sim. Tem 14 dias, ap\u00f3s receber a encomenda, para devolver o seu artigo sem necessidade de apresentar motivo. Artigos personalizados, feitos sob pedido, produtos digitais ap\u00f3s o seu download ou selados por motivos de higiene e abertos ap\u00f3s a entrega n\u00e3o podem ser devolvidos<\/strong>, conforme a lei.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo fa\u00e7o a devolu\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Basta enviar um email para geral@aeaprintup.pt<\/strong> indicando o n\u00famero da encomenda. Os custos de envio da devolu\u00e7\u00e3o s\u00e3o da responsabilidade do cliente, exceto se a devolu\u00e7\u00e3o resultar de erro da nossa loja.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuando recebo o reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

O reembolso \u00e9 efetuado no prazo m\u00e1ximo de 14 dias, <\/strong>dependendo do m\u00e9todo de pagamento, ap\u00f3s recebermos o artigo devolvido, utilizando o mesmo m\u00e9todo de pagamento usado na compra.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEm caso de lit\u00edgio, qual \u00e9 a jurisdi\u00e7\u00e3o competente?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Em caso de lit\u00edgio relacionado com as compras realizadas neste website, e na aus\u00eancia de resolu\u00e7\u00e3o atrav\u00e9s dos meios de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL), ser\u00e1 competente o Tribunal da Comarca de Braga<\/strong>, com expressa ren\u00fancia a qualquer outro.<\/p>

O cliente poder\u00e1 recorrer \u00e0s entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo, dispon\u00edveis em:
https:\/\/www.consumidor.gov.pt<\/a><\/p>

Se desejar apresentar uma reclama\u00e7\u00e3o, pode faz\u00ea-lo atrav\u00e9s do Livro de Reclama\u00e7\u00f5es Online<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Fazem design personalizado se eu n\u00e3o tiver um modelo? Sim, podemos criar o modelo 3D a partir da sua ideia ou esbo\u00e7o. Basta enviar-nos a descri\u00e7\u00e3o e discutimos a melhor forma de transformar a ideia em realidade. Posso enviar o meu pr\u00f3prio modelo 3D ou ficheiro? Sim! Aceitamos ficheiros em formatos comuns como STL, OBJ […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8625","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/pages\/8625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/comments?post=8625"}],"version-history":[{"count":0,"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/pages\/8625\/revisions"}],"wp:attachment":[{"href":"https:\/\/aeaprintup.pt\/en\/wp-json\/wp\/v2\/media?parent=8625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}